Our range of short courses is constantly being updated to reflect the demand for the skills training in the workplace.
Short Courses - General
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Telephone Techniques

Course Objectives

The aims of the course will include the following:

  • Improve comfort and confidence on the phone
  • Use customer-service strategies that get results
  • Enhance the public's image of the organisation by providing superior customer service over the phone

Next Course Dates: 01/11/2010

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Report Writing - (Morning)

Course Objectives

A half day programme that provides delegates with the essential skills for successful report writing. It explores the logical sequence of report writing with tips and techniques to create the greatest impact.

Next Course Dates: 04/10/2010

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