Course Outline

Key Communication Skills will develop your understanding, applying theory in a pragmatic way to situations in the workplace and providing simple tools and techniques that can be utilised straight away.

Course Outline:

• Principles of communications
• Channels of communications
• Barriers to effective communications
• Improving your communication skills

Course Objectives

Communication is key in all businesses. One in four managers identify poor communications as a critical barrier to improved productivity in the workplace; with workers spending just over three weeks every year on unproductive activitiesDuring this two hour seminar delegates will learn through a process of practical exercises and scenario led discussions the theories of effective communication and delegating skills.