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Pathways
Course Outline
DAY ONE
- Personal experiences & objectives
- Definition of training & the training cycle
- The learning process & learning styles
- Group behaviour
- Building rapport & gaining respect
- Listening & questioning skills
- Non-verbal behaviour
- Course handouts & trainer notes
- Evaluating training
DAY TWO
- Planning & designing
- Room layout
- Equipment & tools
- Accelerated learning techniques
- Spotlight on you ....... dealing with nerves!
- Humour
- Opening & closing
- Skills practise
- Video feedback & review
- Action plans
As individual learning styles will be explored the tutor recommends a visit to www.peterhoney.com to complete an online 80 question questionnaire to determine your own learning style. This questionnaire costs £10 to complete but is not compulsory.
Course Objectives
A two day highly interactive programme designed to equip the ‘trainer' with the key skills essential for successful training
Further Details
The course has a dual focus for delegates in terms of understanding the needs, behaviours and communication styles of both their trainees as well as themselves as ‘trainers'. They will work to recognise and understand the impact of these in order to create and conduct an effective training session.
Provider: Platform 4 Training
Course Dates:
28/09/2010
Course Length: 2 Days
Location: GTA University Centre
Tutor: Rose-Marie Gray
Course Fee: £390.00
Telephone Techniques
Course Objectives
The aims of the course will include the following:
- Improve comfort and confidence on the phone
- Use customer-service strategies that get results
- Enhance the public's image of the organisation by providing superior customer service over the phone
Next Course Dates: 01/11/2010
Full course details >>
First Time Manager
Course Objectives
This programme offers an overview of the new skills and techniques you will need to master in order to succeed as a new manager.
Course Outline
Role of the Manager:- What do great managers do?- Finding the right balance - Action Centred Leadership
Communications:- What makes someone difficult?- Verbal, non-verbal and body language- Making the most of your communication
Team Working:- Making and developing a high performing team- Belbin - everyone in a team has something to...
Next Course Dates: 01/10/2010