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Pathways
Course Objectives
This course will assist delegates to recognise the importance of:
- How I look
- What I say
- How I say it
- Recognise the impact I have on others
- Techniques for better communication
- Benefits of assertive behaviour
- Building up confidence and self belief
- Projecting a more confident image.
Provider: Calmera Business Consultancy
Course Dates:
18/10/2010
Course Length: Half Day - Morning
Location: GTA University Centre
Tutor: Mary Curtis
Course Fee: £95.00
First Time Manager
Course Objectives
This programme offers an overview of the new skills and techniques you will need to master in order to succeed as a new manager.
Course Outline
Role of the Manager:- What do great managers do?- Finding the right balance - Action Centred Leadership
Communications:- What makes someone difficult?- Verbal, non-verbal and body language- Making the most of your communication
Team Working:- Making and developing a high performing team- Belbin - everyone in a team has something to...
Next Course Dates: 01/10/2010
Full course details >>
Telephone Techniques
Course Objectives
The aims of the course will include the following:
- Improve comfort and confidence on the phone
- Use customer-service strategies that get results
- Enhance the public's image of the organisation by providing superior customer service over the phone
Next Course Dates: 01/11/2010