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Course Objectives
This is a two day programme where you can maximize your personal skills in dealing with customers and clients.
The objectives of this course include:
- Examining various issues relating to dealing effectively with customers and clients.
- Enabling participants to maximise their personal skills in dealing with customers and clients.
In addition, the content of the programme includes:
- Identifying customers' and clients' needs.
- The effects of organisational image.
- Effective complaints handling.
- A review of the importance of excellent communication skills.
- Understanding the requirements for positive outcomes to transactions.
- Developing effective personal approaches.
- Practical review of customer service.
- Personal action planning.
Further Details
Tutor Profile: Mike Jacobs is Managing Director of Development Network Associates (DNA), a business devoted to the development of organisations and the people in them. DNA has been in existence since 1989 and has a wide portfolio of activities and clients. With over thirty years experience in HR and organisational matters, Mike has carried out many assignments in Guernsey since 1992.
Provider: Development Network Associates
Course Dates:
14/10/2010
Course Length: 2 Days
Location: States Training Facility
Tutor: Mike Jacobs
Course Fee: £370.00
Effective Email
Course Objectives
Email is a powerful and essential business tool, but it is one where it is easy to get things wrong.
This half day course covers how to get the best out of email and how to avoid some of the common pitfalls. It will show you how to write clear and effective emails that get your message across.
The course also provides tips and guidance on email etiquette and on how to avoid communication problems with colleagues, managers, suppliers and customers.
Next Course Dates: TBA
Full course details >>
Problem Solving
Course Objectives
Managers are faced with many problem solving exercises in their day-to-day tasks, it is therefore important that they understand their particular problem solving style and the consequences of it. Problem solving in management is though, only half of the story. Successful organisations need managers who can, as well as solve problems, also improve upon aspects of the business where no problem is apparent. Creativity, innovation, lateral thinking and problem solving go hand in hand.
This...
Next Course Dates: 10/12/2010