Administrator Workshop

Course Summary

This two day course will enhance the delegates skills, enabling them to become more successful in their administrative career.  They will learn to work more effectively with their team and manager.


Day 1 – Communication skills

  • What is the role of the administrator and why is it so important?
    - Work in groups to establish the aims and objectives of their roles and their impact on the organisation
  • Communications, confidence and assertiveness – the basics for everything
  • Effective business writing:
    - English grammar overview
    - Tone, style and guidelines for writing letters and emails
  • Telephone and reception excellence
  • Action plan.

Day 2 – Organisational skills and personal effectiveness

  • Plan, organise and prioritise, including:
    - Diary management
    - Arrange meetings and travel
    - Time management
  • Successful team work
  • Work effectively with your manager
  • Project a professional image including:
    - Appearance and behaviour
    - Show initiative
  • Action plan.

Tutor Profile

Heather Baker had 22 years' experience as a secretary and PA before setting up Baker Thompson Associates in 2000. Heather now travels all over the UK, Channel Islands, Middle and Far East, Australia and Africa to motivate and develop the skills of staff in many different organisations. Heather has given presentations at PA and secretarial seminars and presents webinars for the USA and Cayman Islands.

Course at a Glance

  • Next Start Date: 9 September 2020
  • CPD Points: 12
  • Course Cost: £450.00
  • Course Length: 2 Full days (09:30-16:00)
  • Location: GTA University Centre, Guernsey
  • Tutor: Heather Baker

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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