Advanced Customer Service

Course Summary

This course challenges you to think about how you deliver excellent customer service. You will come away from the course with the disciplines, mindset and tools to sustain and lead the highest level of service for your customers.


Having revisited the fundamentals of excellent customer service and reflected on your own personal needs and objectives, this course will enable you to reflect on:

  • What your customers expect
  • What you currently deliver
  • How you currently deliver
  • What you need to provide the best possible service

This will be achieved by personal reflection and by considering best practice and how people consistently look to innovate to deliver the very best service.

You will be encouraged to provide support and ideas to your colleagues, taking a collective approach to topics to glean as much knowledge and experience as possible in a relatively short space of time.

NOTE: You will be asked to bring along any customer service documents that you use within your company (Customer Service Charters etc.) and will be asked at the start of the day to explain how these are put in to practice.


  • What is excellent customer service?
  • What are the key values and behaviors required
  • The customer service toolkit
  • Establishing personal needs
  • Considering the benefit of a personal service charter

Course Benefits

This course enables you to revisit the concept of excellent customer service and consider how you ensure that you have what you need to deliver consistently and constantly.

You will then be tasked with taking what you have learned back to the workplace and ensuring that best practice and innovation are at the forefront of your mind.

Feedback for Richard Hamilton’s courses

“One of the best courses I have been on. Love the fact it's so interactive. Richard Hamilton is brilliant – very clear in what he is saying and gets straight to the point.” – Alaina L

Excellent – very interactive. Great tasks to complete. Course was a real eye opener and very informative.” – Emma W

Tutor Profile

Richard Hamilton formed BIS Consultants Ltd in 2011 with the clear intention to provide no-frills consultancy and tangible support to businesses in terms of learning and development, organisational design, executive support and coaching.

Throughout his career - spanning over 30 years within both the public and private sectors, fulfilling senior roles in highly competitive and prominent local and international businesses - Richard has always believed that people are the most valuable asset that any organisation has at their disposal. The most successful companies that Richard has experienced are those that recognise the value of their key people and fully utilise their skills and capabilities accordingly.

As a result, Richard aspires to deliver interactive training based on knowledge and experience, enabling delegates to consider their own needs and requirements in order to help them develop new skills and approaches within their own working environments.

Course at a Glance

  • Next Start Dates: New dates TBA
  • CPD Points: 7
  • Course Cost: £275.00
  • Course Length: 1 Day (09.00 – 17.00)

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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