Business Procedure Writing
The Business Procedure Writing course is aimed at those working in industry that are required to write/ or due to write procedures on behalf of their business/ organisation.
This course provides a benchmark for writing procedures, while also providing delegates with valuable experience. The course is highly interactive and delegates will be involved in live examples.
Writing clear, concise and easy to follow procedure manuals is a skill that all levels of staff should strive to acquire. Perfecting the ability to explain, in simple day to day terms, how all business systems and processes operate is fundamental to the smooth running of any business. It also helps to minimise the operational impact of key man risk and allows the smooth handover of tasks between staff members.
The course is relevant to both regulated and unregulated organisations.
This course aims to give delegates the skills to create well-structured technical procedure manuals that are easy to read, accessible to readers with a variety of technical backgrounds but still contain sufficient information to enable the user to carry out the tasks explained with no or very limited guidance.
On completion of this course, delegates should be able to:
- Understand the purpose and objective of procedure manuals and their importance to the smooth operations of businesses;
- Be able to write clear instructions and be able to use this skill to update and/or write clear, relevant, concise and easy to follow procedure manuals;
- Ensure that the layout, style and presentation of procedure manuals are consistent across the business;
- Be able to keep their writing brief, accurate, readable and accessible to people with a wide variety of technical backgrounds and experience;
- Ensure that the procedure manuals follow best practice and reflect the processes being carried out day to day by the business;
- Work with their colleagues to ensure that the procedure manuals are procedure efficiently and do not duplicate or overlap other areas of the business;
- Ensure that the procedures in place are fit for purpose and mitigate risk and highlight the importance of escalated operational risk concerns;
Will Morgan has worked as a consultant across numerous business sectors assisting businesses with procedures.
Will has a background in external and internal audit. He is now the MD of a specialist outsourced operational business and consulting firm. He is a chartered accountant of Scotland and chartered accountant of England and Wales.
Will has written this course to assist those working in the industry to gain a better understanding of how procedures should be written ,and also the approaches that should be used.