CMI Level 3 Certificate for the Hospitality Sector

Course Summary

This Certificate is a concise qualification for supervisors and line managers working in the hospitality sector. It will develop the management skills and knowledge needed to direct teams and manage resources. It will also introduce the idea of company objectives and how individuals and teams contribute towards them.

The course will build on the Level 2 Hospitality training, but will be equally valid for experienced managers who have undertaken in-house training. Students will gain the Level 3 Certificate in First Line Management from the Chartered Management Institute.


Resource Planning


  • Understand how to plan resource needs with the team

  • Understand the need for change to resource requirements

  • Be able to monitor, record and control resources within the work area.

Meeting Stakeholder Needs

  • Identify stake holders in relation to the team’s objectives

  • Evaluate and modify work plans to meet stakeholders needs

  • Monitor and review the effects of change

Maintaining Quality Standards

  • Describe the meaning of ‘quality’ in the organisational context

  • Identify the areas of team operations that can be affected by quality

  • Describe the impact of team quality on the organisation’s objectives

  • Explain how to measure work against organisational quality standards.

Course Benefits

Following completion of the Certificate programme students will gain membership of the CMI and access to CMI resources. Students can then progress to the CMI Level 5 Certificate or Diploma in Management and Leadership, which will not only improve performance but could also offer enhanced career prospects.

Tutor Profile

Alison McDonald has over 18 years management experience in the dynamic world of food retail, which included the role of training coordinator for 6 new stores in Scotland. She has over 3 years local experience as a Learning Consultant successfully delivering bespoke courses to a wide range of organisations including finance, legal, retail, manufacturing and the public sector. Her management experience coupled with her love of training brings a ‘hands-on’, relevant approach to training. She fully appreciates the realities of managing teams and believes effective people development is the key to success.

Course at a Glance

  • Next Start Dates: New dates TBA
  • CPD Points: 39
  • Course Cost: £450.00
  • Course Length: 3 months

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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