CMI Level 3 Top Up from Certificate to Diploma in First Line Management


The CMI Level 3 Top Up from Certificate to Diploma in First Line Management is designed for supervisors and first line managers who have already attained the CMI Level 3 Certificate in First Line Management.

It is a practical qualification which builds on the knowledge already gained and gives you a broader knowledge of middle management skills while focusing on the specific leadership areas appropriate to you and your workplace.


The course consists of three modules as follows:

Meeting Stakeholder Needs – 25 April (09:00-17:00) 2019

  • Be able to identify stakeholders and plan to meet their needs
  • Understand the process required to continually improve meeting stakeholder needs
  • Be able to prepare a case to support a change in meeting stakeholder needs

  • Managing and Communicating Information - 23 May (09:00-17:00), 30 May (09:00-13:00) 11 June (09:00-13:00) 2019

  • Be able to gather and select data
  • Be able to interpret data and information related to a work activity
  • Be able to communicate the results of the information analysis

  • Improving Team Performance - 20 June (09:00-17:00), 27 June (09:00-13:00) 2019

  • Be able to identify issues which affect performance
  • Know how to select and apply the best course of action to address a performance issue
  • Be able to take action to achieve the performance issue of an individual
  • To access the complete syllabus please follow the link here

    If you would like to book a place on this course please click on the ‘Book Online’ button to the right of this page and login or register to complete the booking form. Alternatively, please click on the ‘Booking Form’ button, download and complete the form and return it to us at [email protected]

    If no date is scheduled for this course at the present time please click on the ‘Register Interest’ button and fill in your details so that we can add you to our course interest register. This register allows us to contact our tutors and finalise dates for a course as soon as we have a few people who have expressed their interest, so the more delegates who register their interest, the sooner we can schedule a particular course.

    Course at a Glance

    • Next Start Dates: New dates TBA
    • CPD Points: 0
    • Course Cost: £950.00
    • Course Length: 3 x full days and 3 x half days

    There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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