Compliance CPD Series 2020 – Session Three Vulnerable Customers – Compliance Risks and Issues

Course Summary

Due to social distancing guidelines the tutor will be delivering this course real time in a virtual classroom on the appointed date or dates. You will receive instructions on how to join and interact once your course booking is confirmed.
In this session you will learn about the importance of identifying and effectively dealing with the risks raised by those of your clients who are considered to be “vulnerable”.
Vulnerable customers are defined by the FCA as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care”. This in itself is wide ranging from those going through a divorce or bereavement to those with mental incapacity. Whilst not currently an area regulated in Guernsey best compliance practice requires that this is considered with the way in which a firm deals with “at risk” clients being a good indicator of the health of the compliance culture of a firm.


This workshop will cover the following topics:

  • who should be classified as vulnerable
  • identifying your vulnerable customers
  • making reasonable adjustments for vulnerability
  • training staff to recognise the issue

Tutor Profile

Christopher Jehan is a Chartered Fellow and local branch Vice President of the CISI and chairman of the Guernsey Investment & Funds Association, with over 25 years’ experience in the financial services industry. Having spent most of his career at a leading international fund manager, he specialised in a number of areas including international and foreign regulation. In 2016 Christopher established a regulatory consultancy dealing with all elements of compliance and regulatory assistance with a particular focus on international regulation.

Course at a Glance

  • Next Start Dates: New dates TBA
  • CPD Points: 1
  • Course Cost: £45.00
  • Course Length: One hour (12:30-13:30)

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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