Handling Difficult Conversations

Course Summary

Due to social distancing guidelines the tutor will be delivering this course real time in a virtual classroom on the appointed date or dates. You will receive instructions on how to join and interact once your course booking is confirmed.

Every day, in every environment, people are faced with what that they perceive to be ‘difficult conversations’.

This session provides an objective view of why people might see conversations that way and whether in fact a difficult conversation is more to do with perception than the actual reality of the situation.


  • Communication Styles and Skills
  • Listening Skills
  • Transactional Analysis
  • Building Confidence
  • Assertiveness
  • Conflict Management,
  • The Value of Reflection

Course Benefits

This course will benefit all those who struggle with the thought of a difficult conversation and their ability to deal with the situation.

Tutor Profile

Richard Hamilton formed BIS Consultants Ltd in 2011 with the clear intention to provide no-frills consultancy and tangible support to businesses in terms of learning and development, organisational design, executive support and coaching. Throughout his career - spanning over 30 years within both the public and private sectors, fulfilling senior roles in highly competitive and prominent local and international businesses - Richard has always believed that people are the most valuable asset that any organisation has at their disposal. The most successful companies that Richard has experienced are those that recognise the value of their key people and fully utilise their skills and capabilities accordingly. As a result, Richard aspires to deliver interactive training based on knowledge and experience, enabling delegates to consider their own needs and requirements in order to help them develop new skills and approaches within their own working environments.

Course at a Glance

  • Next Start Date: 5 May 2020
  • CPD Points: 3.5
  • Course Cost: £195.00
  • Course Length: Half day (09:00-12:30). Online via Zoom.
  • Location: Online,
  • Tutor: Richard Hamilton

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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