ILM Level 2 Award and Certificate in Leadership and Team Skills

Course Summary

This national qualification is designed to help you boost your performance as a team member and help you make the transition from working in a team to leading a team. If you are a practising team leader, they will help you be more effective and confident in your role.

This nationally recognised qualification covers units on effective ways to communicate with your team and leading your team to improve team performance. Assessments are based on workplace situations to ensure new skills are effectively transferred to your job.


The Level 2 Award and Certificate in Leadership and Team Skills is ideal for those who are currently leading a team as well as those making a transition from working with a team to leading a team. Delivered in a supportive environment with the focus on your continuous improvement. The award completes the first two modules of the certificate and provides a great introduction to key skills in communication and leading your team.



  • Workplace Communication – to enable you to develop an understanding of communication and the importance of it within a team.
  • Leading Your Work Team – to develop an understanding of how you should lead your team and how you can influence the success of a team.


  • Developing Yourself as a Team Leader – to give you an understanding of the role and responsibilities of a team leader and how to improve personal performance.
  • Developing the Work Team – to help you develop an understanding of how important team working is and how to help your team work effectively.
  • Understanding Changes in the Workplace - to help develop an understanding of effectively dealing with change, the need for change to occur and how to support teams through change.
  • Solving Problems and Making Decisions in the Workplace – to gain an understanding of how to resolve problems and make the best decision within the team.
  • Understanding Conflict Management in the Workplace – to develop your understanding and skills to minimise and manage conflict in a team.
  • Understanding Good Practice in the Workplace Coaching – to enable you to understand good practice in workplace coaching, developing your skills to coach your team and improve their effectiveness.

Course Benefits

  • Learn core leadership and management skills
  • Improve your team’s performance
  • Get a nationally recognised qualification
  • Progress onto the ILM Level 3 Award/Certificate in Leadership and Management.

£2,595 Inclusive of assessments and study membership of the Institute of Leadership & Management.

Tutor Profile

Jill Clark is the founder of Customer Excellence, a Channel Islands based consultancy who work with local companies to review their customer journey, provide strategic advice on areas for improvement, as well as training and inspiring the customer facing team to deliver the best experience possible.

Jill has over 25 year’s retail experience, and was formerly Director of Customer Service at Specsavers. Jill is a qualified trainer (Certificate of Education), is a qualified coach (Association of Coaches) and holds an MBA (Henley Management School). In her previous roles Jill worked with colleagues at all levels – from the shop floor to Board level. Jill is experienced in leadership management as well as an expert in customer service, effective communication and retail best practice. As a trainer and coach she is passionate about helping individuals improve their performance. Drawing on leadership and experiences from decades of working with individuals at every level, Jill can help others excel in their chosen role.

Jill also runs the Customer Service Awards for the Channel Islands - giving excellent teams and individuals the recognition they deserve - and inspiring others to deliver a better customer experience.

Course at a Glance

  • Next Start Dates: New dates TBA
  • CPD Points: 56
  • Course Cost: £2,595.00
  • Course Length: 14 half day sessions (09:00-13:00) - Next course dates TBA

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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