ILM Level 2 Award in Leadership and Team Skills

Course Summary

This nationally recognised qualification covers units on effective ways to communicate with your team and leading your team to improve team performance. Assessments are based on workplace situations to ensure new skills are effectively transferred to your job.


The Level 2 award in Leadership and Team Skills is ideal for those who are currently leading a team as well as those making a transition from working with a team to leading a team. Delivered in a supportive environment with the focus on your continuous improvement, the award provides a great introduction to key skills in communication and leading your team. Once completed you can progress to ILM Level 3 Award and Certificate in Leadership & Management.


  • Workplace Communication – you will look at the importance of effective communication as well as methods of communication
  • Leading Your Work Team – you will look at the differences between management and leadership, the range of leadership styles and the impact these can have on teams

Course Benefits

  • Learn core leadership and management skills
  • Improve your team’s performance
  • Get a nationally recognised qualification
  • Progress onto the ILM Level 3 Award/Certificate in Leadership and Management

Tutor Profile

Jill Clark is a qualified trainer (Certificate of Education), is a qualified coach (Association of Coaches) and holds an MBA (Henley Management School). In her previous roles Jill worked with colleagues at all levels – from the shop floor to Board level. Jill is experienced in leadership management as well as an expert in customer service, effective communication and retail best practice. As a trainer and coach she is passionate about helping individuals improve their performance. Drawing on leadership and experiences from decades of working with individuals at every level, Jill can help others excel in their chosen role.

Jill also runs the Customer Service Awards for the Channel Islands - giving excellent teams and individuals the recognition they deserve - and inspiring others to deliver a better customer experience.

Course at a Glance

  • Next Start Dates: New dates TBA
  • CPD Points: 16
  • Course Cost: £795.00
  • Course Length: Award – 4 half day sessions (09:00 - 13:00) over 4 weeks outlined below; Monday 5 November 2018. Monday 12 November 2018. Monday 19 November 2018. Monday 26 November 2018. £625 Inclusive of assessments and study membership of the Institute of Leadership & Management

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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