ILM Level 3 Award in Leadership and Management

Course Summary

These nationally recognised qualifications from ILM cover a number of key skills central to a managerial role. By following the award route you will gain knowledge in leading and motivating a team as well as skills in solving problems and the decision making process.

If you choose to study for a certificate you will learn more about the importance of leadership, the role of performance management and understanding conflict in the workplace.

The level 3 qualifications are ideal for those leading a team and looking to develop their abilities in order to move to the next level of management.


  • Understanding leadership - In this unit you will develop the knowledge and understanding of different leadership styles or behaviours to be found in the workplace, including an understanding of your own preferred leadership behaviours, and the impact that these different styles are likely to have on the behaviours of other team members. At the end of the sessions you will be more aware of your personal leadership style and leave with an action plan to become a better leader and have a positive impact on your work colleagues and team.
  • Understanding how to motivate and improve performance - In this unit you will develop a knowledge of why motivation is important, what motivates people and how understanding this can be used to increase motivation in the workplace with resulting improvements in performance. At the end of the session you will leave with an understanding of how to get the best out of your team and an action plan of how to deliver this.

Course Benefits

By completing these qualifications you will gain key management skills and the ability to put them into practice. You will be able to motivate and engage your team as well as develop confidence in your own management skills. Successful completion of level 3 will enable you to progress to ILM Level 4 and 5 or CMI Level 5 qualifications.

Tutor Profile

Jill Clark is the founder of Customer Excellence, a Channel Islands based consultancy who work with local companies to review their customer journey, provide strategic advice on areas for improvement, as well as training and inspiring the customer facing team to deliver the best experience possible. Jill has over 25 years retail experience, and was formerly Director of Customer Service at Specsavers.

Jill is a qualified trainer (Cert Ed L5), is a qualified coach (Association of Coaches) and holds an MBA (Henley Management School). In her previous roles Jill worked with colleagues at all levels – from the shop floor to Board level. Jill is experienced in leadership management as well as an expert in customer service, effective communication and retail best practice. As a trainer and coach she is passionate about helping individuals improve their performance. Drawing on leadership and experiences from decades of working with individuals at every level, Jill can help others excel in their chosen role.

Jill also runs the Customer Service Awards for the Channel Islands - giving excellent teams and individuals the recognition they deserve - and inspiring others to deliver a better customer experience.

Course at a Glance

  • Next Start Date: 18 September 2020
  • CPD Points: 14
  • Course Cost: £895.00
  • Course Length: 5 half day sessions (09:00-13:00) over 5 weeks - Session 1 - 18/09/2020, Session 2 - 25/09/2020, Session 3 - 02/10/2020, Session 4 - 09/10/2020, Session 5 - 16/10/2020
  • Location: GTA University Centre, Guernsey
  • Tutor: Jill Clark


You will either be a practicing or aspiring manager

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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