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Professional Written Communication

Course Summary

Due to social distancing guidelines the tutor will be delivering this course real time in a virtual classroom on the appointed date or dates. You will receive instructions on how to join and interact once your course booking is confirmed.

In this 90 minute session you will learn to recognise and avoid the most commonly occurring mistakes in grammar, spelling, punctuation, sentence and paragraph structure, word usage and layout.

Course Benefits

  • Understand the different uses of a letter, use the correct style and tone for each purpose and present complex information clearly;
  • Structure written information logically, using an attractive layout in keeping with any preferred organisational conventions and style;
  • Understand and use Customer Care techniques in business communications.

Tutor Profile

Korinne Le Page has over 25 years’ experience in training, management development, coaching and counselling. Her background is in training management and teams both nationally and internationally, initially with British Airways and latterly in a variety of market sectors.

Korinne has also worked as an operational manager in customer service, managing teams in challenging environments, and also ran her own business for several years. She has a comprehensive understanding of business requirements, appreciating in particular the importance of providing seamless customer service

Course at a Glance

  • Next Start Dates: New dates TBA
  • CPD Points: 1.5
  • Course Cost: £75.00
  • Course Length: 1.5 hours (09:30-11:00). Virtual Training (tutor led in real time) via Zoom

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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