Resilience: how to improve team performance and wellbeing

Course Summary

This 1-day programme explores the relationship between resilience and sustainable team performance. We will explore the personal resilience of the leader as a role-model and how this directly influences team behaviours.
We are all tasked with doing more with less in business today – this session identifies the extent to which your team will follow you through change and the requirements of the business world today, in turn building their own resilience.


As a leader you are challenged to drive for consistent performance while finding ways to embrace new ways of thinking and behaving. By effectively understanding the challenges this involves and through managing your personal resilience and acting as a role model, you will influence your team’s culture and the extent to which your team members will follow you and deliver a sustainable performance. Resilient teams are stronger, more creative, positive, rise to challenge, bounce back from adversity, build good relationships and embrace change so adding to the bottom line. They are also comprised of happy and fulfilled people.


  • Exploring resilience in the workplace
  • Assess your personal resilience profile
  • Neuroscience - consider human reactions and remedies
  • The change curve and how we can mitigate the impact of change on people
  • Resilience disciplines that can help you, and your team members
  • Management styles and how they can affect resilience in your team
  • Creating a personal action plan

Course Benefits

By the end of this programme you will be able to:

  • Understand the concept of resilience and its impact on sustainable performance in the workplace
  • Assess your current resilience profile
  • Recognise what happens in the brain and body in response to uncertainty
  • Manage through change to lessen the impact it may have on your team
  • Understand how resilience role modelling can impact your team
  • Adopt a number of key techniques to help you and those that you lead

Tutor Profile

Shona McFarlane is an experienced, professionally trained and qualified facilitator, and a wellbeing & happiness coach. Shona has over 17 years’ sales and management experience in blue chip companies, latterly within Unilever. Shona started her boutique L& D consultancy in 2002 and has since travelled globally working extensively with organisations in over 20 countries across a wide range of sectors and cultures. Shona has expansive local knowledge having spent a considerable amount of time in Guernsey over the past 45 years. She co-ordinated the ‘World’s Boldest Ever Happiness Experiment’ in Guernsey and spoke at ‘Thrive 2020’ on behalf of the Dandelion Foundation. She is a member of the Guernsey Chamber of Commerce and works closely with a broad range of Guernsey businesses, institutions and the GTA. Shona is passionate about personal development and her ‘WHY’ is to help people be the best version of themselves so they can positively change their world. Shona brings a fun, grounded and inclusive real world style to the training room.

Course at a Glance

  • Next Start Dates: New dates TBA
  • CPD Points: 7
  • Course Cost: £275.00
  • Course Length: 1-day (09:00-17:00)

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

Case Studies

Resilience: how to improve team performance and wellbeing

22nd of January, 2018

Following the success of our ‘working resiliently’ course, our tutor Shona McFarlane is now offering training in this area specifically for...

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