The Exceptional PA

Course Summary

A PA should be an emotionally intelligent leader, working effectively with their manager and colleagues.

This highly interactive and stimulating day will enable PAs to find ways to achieve this in their workplace and create an opportunity to plan for their continuing development.

What will attendees get out of it?

  • A full understanding of the PAs role
  • Communication, confidence and assertiveness techniques
  • Ways to plan, prioritise and save time under pressure
  • Tools to lead the partnership with their manager
  • Means to create a collaborative work environment
  • NLP techniques to stay ahead in the field and manage their development.


  • What is the role? 
  • Build on existing skills
  • Organise your workload
  • Take advantage of modern technology
  • Lead the partnership with your manager
  • Relationships, personal effectiveness and emotional intelligence.

Tutor Profile

Heather Baker had 22 years' experience as a secretary and PA before setting up Baker Thompson Associates in 2000. Heather now travels all over the UK, Channel Islands, Middle and Far East, Australia and Africa to motivate and develop the skills of staff in many different organisations. Heather has given presentations at PA and secretarial seminars and presents webinars for the USA and Cayman Islands.

Course at a Glance

  • Next Start Date: 8 September 2020
  • CPD Points: 6
  • Course Cost: £295.00
  • Course Length: Full day (09:30-16:00)
  • Location: GTA University Centre, Guernsey
  • Tutor: Heather Baker

There are no dates currently available for this course, If you would like to register your interest please complete the form below:

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