Review of 2017 published

We’re pleased to announce the results of our 2017 Annual Review revealing that our team of just 15 staff coordinated the training and development for over 5,500 islanders and achieved a customer satisfaction score of 94%.

In 2017 we delivered more than 340 courses, and an increasing number of bespoke and online courses, to more than 5,500 local employees.

The review of 2017 reveals the breadth of activity we coordinate, including free training sessions, university programmes, professional qualifications an exams service, coaching services, bespoke training, event management, online learning, a NED Development Programme, and supporting organisations in reaching the Investors in People standard.

The GTA’s Chairman, David Leafe, commented on the continued relevance of the GTA’s services:

‘The GTA University Centre is now in its 21st year and remains as relevant and important to Guernsey’s workforce as ever. The business model of the GTA as a facilitator of learning is very simple yet highly effective, and well suited to a small jurisdiction like ours; a jurisdiction whose competitive advantage lies in our single greatest asset – the talents of the people of the Bailiwick of Guernsey. If we are to continue to thrive we must ensure that our workforce has the knowledge, skills and training required to compete and to succeed and the GTA plays a key role for the Bailiwick here. We are a small institution but thanks to a small dedicated team led by Simon Le Tocq we certainly punch above our weight. We thank our customers for their support in 2017 and look forward to assisting them with their training needs in 2018.’

Our Chief Executive Simon Le Tocq continued:

‘Our customers drive everything we do so we were thrilled to learn that 94% of customers would recommend us to others. My team and I will continue striving to delight every single one of our customers and exceed their expectations.’

The range and depth of the programmes we offer is extensive and we work continually to ensure our learning portfolio meets our customers’ needs. For example, the GTA is one of the only organisations that provides the opportunity for people to complete university courses and degrees on-island.

Kate Lenfestey, Head of University Programmes at the GTA, commented on the six islanders who graduated in 2017 from the GTA on-island taught law degree:

‘We were very pleased to see the six students graduate university programmes this year, however what people may not appreciate are the years of hard work the students have to put in to achieve their degrees. Three of the graduates completed a Bournemouth University Graduate Diploma in Law, a two year part-time programme, whilst holding down demanding paralegal careers. We are extremely proud to have supported these incredibly dedicated people through their journey.’

We are proud of our 21 year history of serving the Bailiwick’s learning and development needs and we look forward to the next steps on our journey of lifelong learning alongside our local workforce.

The GTA in Numbers

The 2017 Annual Review showcases the following activity:

1 GTA TEAM – the GTA currently employs 15 hard-working and experienced staff.

RANGE OF COURSES – in 2017 the GTA offered 343 courses across 28 subjects.

BESPOKE – the GTA ran 81 bespoke courses in 2017. These are sessions that were tailored to a specific organisation or team, and delivered to just them. A total of 725 people attended sessions like these across 2017.

COACHING – working with highly regarded coaches to deliver coaching sessions for business leaders and executive teams to progress in their professional and personal development. In 2017 the GTA ran 31 of these confidential sessions.

INSIGHTS DISCOVERY – in 2017 the GTA took 159 people through the process of creating their Insights Discovery profile, a personality profiling tool that helps you understand yourself and others and improves the effectiveness of teams and leaders.

UNIVERSITY PROGRAMMES – the GTA ran on-island undergraduate and postgraduate programmes in partnership with Bournemouth University and the University of London. In 2017, 6 islanders graduate from the on-island Law degrees following the culmination of their years of hard work.

ONLINE TRAINING – the GTA has a growing portfolio of online-only learning and development. In 2017 customers took part in a total of 108 online delegate training days.

FACE-TO-FACE TRAINING – classroom-based (face-to-face) training continues to dominate with 6,889 total face-to-face delegate training days delivered to customers.

EXAMS CENTRE – the GTA organised 155 exams for 873 candidates.

NED DEVELOPMENT PROGRAMME – the GTA runs this 12-month development programme to support the personal and professional development of Guernsey’s aspiring non-executive directors (NEDs) by placing them with a Board and pairing them with an established board mentor. It’s free for participants and host boards. In 2017 the GTA had 33 NEDs taking part.

INVESTORS IN PEOPLE – on behalf of the States of Guernsey Economic Development Committee the GTA acts as a facilitator to support local organisations to achieve accreditation (or reaccreditation) to the IIP standard. In 2017 it assisted 10 local organisations.

EVERY CHILD OUR FUTURE (ECOF) – last year GTA staff volunteered 29 hours of their time to support 5 year olds at Vauvert Primary School with one-to-one reading sessions via the ECOF scheme. All GTA staff are able to access 1 day a year to spend volunteering with a charity of their choosing – in 2017 in addition to the hours recorded for ECOF, staff members raised money or volunteered their time for Age Concern, GROW, MOE Foundation, Guernsey Mind, Les Bourgs Hospice, Guernsey Sands, Priaulx Premature Baby Unit, and Bailiwick of Guernsey Scout Association.

View: GTA – 2017 in review (infographic) 

Contact: Simon Le Tocq ([email protected]

Front row (L-R) Nathan Langlois, Kelly Le Prevost, Julie Eaton, Simon Le Tocq, Jo Chippendale, Michelle Morley, Leanne Archer Back row (L-R) Colin Wylie, Trish Ramsey, Adam Martel, Kate Lenfestey, Kate Sole, Julie Loveridge, Nikki Abrams

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21st March, 2018

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