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Course Overview
This Effective Business Writing course is for those who want to develop their communication skills across a range of written business communications.
Course Content
Why is good written communication so important?
- Impact on productivity, time management and ‘customer’ confidence when communication is unclear
Types of written communications in the workplace:
- What are the kind of documents being produced in organisations?
- Common themes and good practice
Understand the needs of your audience:
- Who is the audience for your communication?
- Tailoring your communication to meet the expectations of recipients
Planning what you want to say:
- What? When? Who? Why? How?
- The five ‘C’ s of good written communication
- Getting the right tone
- Plain English and the “fog index”
Why email communications need extra attention:
- Good practice and routines in managing and writing emails
- Understanding the ‘psychology’ of the email
Reviewing and checking your work for accuracy:
- A strategy to proof read communications
- Common grammatical and spelling errors
Benefits
Good communication, both internal and external, makes a significant difference to productive and effective organisations. Clarity in communication at all levels conveys the values and priorities of an organisation. This course will consider a range of documents produced in a business environment, including reports, emails and memorandums, and will provide guidance and tips on best practice. A recent analysis of communication in the workplace, oral or written, has noted that around 70% of communication today is via email and we will look at good practice in this important area of the working day.
You will gain:
- Greater awareness of the features of effective business communications
- Further skills in writing for business in a timely and professional fashion
- Confidence in managing their writing skills
Course Tutor
Peter Le Cheminant
Peter Le Cheminant is Guernsey born. He attended university in Winchester and developed his career as an English teacher over a 17 year period in the UK. Peter then returned to Guernsey in 1990 to take up a senior post at Les Beaucamps High School. Peter became headteacher of the school in 1992 and steered the organisation through many changes as well as playing a major role in the Project Team that was responsible for building an award winning new campus. After many years in a high profile leadership position Peter left his post in August 2014 and since then has taken up a second career working as a learning and development consultant mainly in the local finance sector. He also delivers courses on management and professional development accredited by the Institute for Leadership and Management as an Associate tutor for The Learning Company. Peter has developed the World of Work Academy for the GTA, a training course aimed at new starters in the workplace, helping them to bridge the gap between school/university and work. Peter also has a professional qualification in Executive Coaching from the University of the West of England and he is able to provide additional coaching for individuals if requested.
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