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This half day interactive course will raise awareness and understanding of the factors that may make a customer vulnerable. This includes the...

This half day course will equip attendees with practical tools to manage and resolve conflicts effectively, fostering respectful communication,...

This course is designed to provide essential and additional skills to those who attend and minute meetings, to improve effectiveness, efficiency...

This course aims to provide the practical tools to ensure that written communications are of a high standard. You will learn what is involved in...

Some people seem to have a natural ‘eye for detail.’ This course will show that the mindset and skills associated with detailed ways of working...

Enhance your understanding of generational communication styles in the workplace. This half day course will equip delegates with practical...

This course will look at a range of business reports and identify the key aspects of effective reports. You will learn how to structure and write...

This session will help participants explore what confidence means to them and why it’s essential for personal and professional growth. Through...

This course will challenge delegates to think about how they deliver excellent customer service within their organisation. Delegates will learn...

There will always be some people that you find more challenging to deal with; this workshop will provide you with a new awareness of your own...

Feedback is one of the most useful tools we have for learning and improving at work, yet it can easily go wrong. Poorly timed or poorly...

This one day workshop will explore different communications and behaviour types. It will equip you with the assertive skills that will enable you...

This Effective Business Writing course is for those who want to develop their communication skills across a range of written business...

This course can be delivered face to face or in real time via a virtual classroom.

In this 90 minute session you will...

This session explores practical strategies to help delegates manage their workload while maintaining a wellbeing-first mindset. Delegates will...

Money management is such an essential part of our daily lives, but so rarely are we taught about personal finance. This course will offer...

This course will offer a range of useful ideas to enable you to feel comfortable and confident when in a networking environment.

This session explores the skills and strategies needed to navigate challenging workplace conversations with confidence and professionalism. By...

This half day workshop will provide you with an insight into ESG (Environmental, Social and Governance) factors that are becoming increasingly...

This session will provide an introduction to the features and benefits of Insights Discovery as a learning system within your organisation and how...

This free session is aimed at school leavers, university graduates and new recruits who are starting in the workplace for the first time or...

This course will look at the good practice in reading, understanding and retaining important information drawn from various sources of...

Emotional Intelligence (EI), or emotional quotient (EQ) has become a sought-after quality for many employers. Emotional Intelligence is the...