Related Courses
Take your career to the next level with higher education that works for you
Course Overview
This half day course will equip attendees with practical tools to manage and resolve conflicts effectively, fostering respectful communication, collaboration, and mutually beneficial outcomes in personal and professional relationships.
Course Content
During this interactive course, you will learn: -
- The Conflict Cycle and a valuable model that helps you to focus on what you can control and let go of what you can't
- How attitude affects behaviour and vice versa
- Questions that build rapport and help to avoid conflict
- Active Listening and why this is so essential in conflict resolution and avoiding it altogether
- Empathy as a superpower
- A powerful yet simple technique that helps you to understand what is happening in a situation and how to diffuse conflict
- Assertive, Aggressive, Passive and Passive-Aggressive behaviour types
- Emotional Intelligence and how to develop it
- How to say “No” when needed in a respectful and professional way
- Various activities throughout to practice the skills you have learned
Benefits
Effective Conflict Management: Practical tools to handle conflicts
Focused Control: Learn to focus on what you can control
Improved Communication: Build rapport and avoid conflicts with thoughtful questions
Active Listening Skills: Essential for resolving and preventing conflicts
Empathy Mastery: Use empathy to understand and diffuse conflicts
Behaviour Awareness: Recognise and manage different behaviours
Emotional Intelligence: Develop and apply emotional intelligence
Respectful Boundaries: Learn to say “No” professionally
Hands-On Practice: Practice skills through interactive activities
Course Tutor
Korinne Le Page
Korinne has more than 27 years’ experience in Training, Leadership Development, Coaching and Counselling. She has also worked for major multi-national Companies, delivered Management and Communication programmes abroad and online across a variety of Market Sectors. Korinne started her career in Finance, then as an Operational Manager in Customer Service, managing teams in challenging environments and she became an Entrepreneur in 2000. Therefore, Korinne has first-hand experience of the issues that can arise from all angles, as well as appreciating the importance of providing inspirational leadership and seamless customer service.
Sign In Required
Please sign in to book this course
Select which organisation you would like to book for
Select Attendees to Book
Booking Summary
Free Course Summary
Register Interest Summary
- Course
- Course Title
- Notification
- You will be notified when this course becomes available for booking