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Course Overview
This session explores the skills and strategies needed to navigate challenging workplace conversations with confidence and professionalism. By understanding the factors contributing to communication breakdowns and practising assertiveness and active listening, participants will feel more equipped to handle difficult situations constructively.
Course Content
- Examine the communication cycle to understand why conversations can become difficult
- Explore key theories, such as transactional analysis, to enhance communication strategies
- Define assertiveness and practise techniques for maintaining a confident and respectful approach
- Apply active listening techniques to build rapport and reduce misunderstandings
- Learn how to give and receive feedback constructively and professionally
Benefits
This session will help participants approach challenging workplace conversations more confidently and clearly. Understanding communication dynamics and learning strategies to manage emotions, maintain professionalism, and achieve constructive outcomes. By attending this course, participants will feel more prepared to handle difficult conversations effectively by refining their listening and feedback skills.
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