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Take your career to the next level with higher education that works for you
Course Overview
There will always be some people that you find more challenging to deal with; this workshop will provide you with a new awareness of your own skills, and some new tools and techniques for interacting with challenging customers and/or colleagues. You will leave understanding why some people are more challenging than others and know how to manage them before they impact on mental and emotional well-being.
Course Content
In this workshop, you will cover:
- The importance of excellent communication skills when dealing with challenging people
- Emotional intelligence and personal empathy levels; how to change your personal mindset so that you can interact with others in a more peaceful and effective manner.
- Managing emotions and the skills needed to help deal with challenging people.
- Understanding and managing different kinds of challenging people
Benefits
You will understand and be better equipped to deal with a range of challenging personalities, managing them in a professional manner whilst building healthy relationships – resulting in improved daily interactions and better emotional wellbeing.
Course Tutor
Jill Clark
Jill is a qualified trainer and coach and holds a Diploma in Company Direction (Institute of Directors). Jill has over 25 years retail experience and was formerly Director of Customer Service at Specsavers. She is a Non -Executive Director of the Channel Islands Coop & Island FM and a Jurat in the Royal Court of Guernsey. Jill is experienced in leadership management, customer service, effective communication and retail best practice. Jill delivers Chartered Management Institute qualifications as well as coaching and mentoring. Jill can work with teams and individuals to improve their effectiveness and leadership skills, developing action plans to help individual unlock their potential, impact and influence in their personal and working lives. Drawing on leadership and experiences of working with individuals at every level, Jill is passionate about helping individuals be the best that they can be.
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