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Course Overview
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
Please note that if this course is being delivered face to face the deadline for applications is 10 days prior to the course start date.
Course Content
This course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT Services in any organisation.
Content covered includes:
- Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices, and how these enable business value to be co-created
- The seven guiding principles of ITIL 4
- ITIL service value system
- The four dimensions of service management
- The ITIL practices with a focus on 15 of these, of which 7 will be covered in detail
The course comprises interactive learning sessions, exercises that reinforce the knowledge gained and practice exam questions.
In preparation for taking the certificate exam on the final day, you will need to spend 90-120 minutes each evening on revision and example examination questions.
Schedule
Session 1 - 8hrs
Full Day Session 1
Session 2 - 8hrs
Full Day Session 2
Session 3 - 8hrs
Full Day Session 3
Benefits
ITIL 4 Foundation introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
Prerequisites
You will be provided with pre-course work by email prior to attending the course. It is recommended that you spend 1 hour working through the pre-course work before attending the course.
If you have not received your pre-course work within one week of the start of your course, please contact us at admin@gta.gg.
Assessment
The course culminates in a one-hour multiple-choice examination for the ITIL 4 Foundation Certificate and is a pre-requisite for the further training in ITIL 4.
The exam is multiple choice with 40 questions to be completed in 60 minutes. The pass mark is 65%.
Proof of identification:
In order to be eligible to take the associated exam, you are required to provide photo ID with a valid signature, eg a driving licence, passport or named work ID badge, prior to sitting your exam. Failure to produce this ID will result in your exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, your exam results will be null and void and a re-sit would be required.
Course Tutor
QA The UK’s leading tech skills organisation
QA are a training provider who create capabilities, build confidence and break down barriers to opportunity. QA shape the next generation of technologists, leaders and innovators through training. They know that if they get it right for the individual, they will get it right for our customers. QA exist at the forefront of the digital revolution and provide the skills to build a new digital culture and enrich society – one learner at a time.
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