SPOCE’s self-study products aim to provide you with a straightforward route to becoming a fully certificated professional in your own time and at your own pace.

The ITIL Foundation course will cover the following:

1. Understand the key concepts of service management

• 1.2 Describe the key concepts of creating value
• 1.3 Describe the key concepts of service relationships

2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management

• 2.1 Describe the nature, use and interaction of the guiding principles
• 2.2 Explain the use of the guiding principles

3. Understand the four dimensions of service management

• 3.1 Describe the four dimensions of service management:

4. Understand the purpose and components of the ITIL service value system

• 4.1 Describe the ITIL service value system

5. Understand the activities of the service value chain, and how they interconnect

• 5.1 Describe the interconnected nature of the service value chain and how this supports value streams
• 5.2 Describe the inputs, outputs and purpose of each value chain activity

6. Know the purpose and key terms of 15 ITIL practices

• 6.2 Recall definitions of the ITIL terms

7. Understand 7 ITIL practices

• 7.1 Explain the ITIL practices in detail, including how they fit within the service value chain

This course includes:

• 9 modules with associated interactive and video presented lessons
• Notes to support each lesson to consolidate the learning
• Module level exam simulation directly aligned to the ITIL® syllabus
• Online support, forums, chat and progress reports
• Interactive exercises to assist with knowledge retention

How long should I study for?

To complete the Introduction level, we recommend approximately 5 hours for learning and reflection. The Foundation level requires approximately 20 hours of study and will be a mixture of computer-based training using the e-Learning platform, reference to the support documents (provided within the product), and completion of the tasks and tests. Depending on other commitments, you will require anything from 2 weeks to 6 months to complete this learning.

Purchasing this product provides you with a license to use ITIL® Passport for a period of 6 months from the date of purchase. During this period the product is supported to ensure that the content is consistent with the method syllabus. The e-Learning and Foundation exam are valid for 6 months from the date of the initial purchase.