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Course Overview
This course will focus on the key skills and everyday tools to develop individual and team performance.
Course Content
- Understanding key elements for managing performance
- Setting clear expectations
- Exploring the power of effective feedback
- Using everyday tools to support performance management
- Establishing development for everyone
Benefits
A fundamental role for a Manager is to get the best from their people. Having a continuous approach to managing performance clarifies expectations and ensures a sense of purpose. This enables people to develop and there is a forward focus. Delivering effective feedback is the cornerstone to this approach.
Course Tutor
Kay Stephan
Kay Stephan, FCIPD, is the Managing Director of Mirador, a learning and development consultancy. She has over 20 years' experience working in partnership with a variety of private and public sector organisations, including the GTA University Centre. Interventions range from designing and delivering bespoke management development events, coaching, designing and delivering assessment centres, to the design and delivery of personal effectiveness workshops. Kay has specific expertise developing webinars and implementing Social Learning Systems. Her approach is warm, pragmatic and perceptive.
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